Delivery Information

UK Standard Delivery

We offer fast and reliable delivery across the UK:

• Free delivery on all mainland UK orders over £40

• £5.95 delivery charge for orders under £40

• Delivery timeframe: 1–2 working days

Our Couriers:
We use a range of trusted UK carriers depending on the size and weight of your order:

• DX – typically used for larger or heavier items (all-day delivery service)

• APC – provides a 2-hour delivery timeslot on the day of delivery

• DPD – provides a 1-hour delivery timeslot with live tracking updates

Dispatch Information:

• Our cut-off time for same-day dispatch is 2:30pm (Monday–Friday)

• Orders placed after this time will be dispatched the next working day

• All orders are collected by our couriers once per day

Please note:

• While we aim to dispatch all orders on time, courier delays can occasionally occur and are outside of our control

• We are not liable for delays caused by couriers, but we will always do our best to keep you informed should any issues arise

Additional Information:

• Orders placed on weekends or Bank Holidays will be processed on the next working day and delivered within 1–2 working days from dispatch

• Orders are dispatched on working days only (Monday–Friday)

• You will receive a dispatch confirmation email once your order has been shipped

• Tracking information is provided with all orders

Non-Mainland UK:

• Additional charges may apply for non-mainland UK addresses (e.g. Highlands, Islands, Northern Ireland)

• Any extra costs will be calculated at checkout

International Delivery

We are pleased to offer worldwide shipping using trusted couriers such as DHL.

Shipping costs are calculated at checkout based on your location and order size.

If your country does not show, please contact us for a personalised shipping quote.

Customs, Duties & Taxes

For international orders:

• Customs duties, taxes, and import fees may apply

• These charges are not included in your order total

• The customer is responsible for paying any applicable import fees

• Customs policies vary by country — we recommend contacting your local customs office for more information

Please note:

• If a shipment is refused due to customs charges, the original shipping cost and any return shipping fees are non-refundable

• Customs clearance processes may cause delays beyond our estimated delivery times

Damage in Transit

We take great care to ensure your order arrives in perfect condition. However, if your item arrives damaged:

• Please notify us within 48 hours of delivery

• Include photos of the damage and packaging

• We will work quickly to resolve the issue, whether through replacement or refund where appropriate

Need Help?

If you have any questions about delivery, shipping costs, or your order, please don’t hesitate to contact our team.