VAT Relief Information

At MobilityPlus Wheelchairs, many of our products are eligible for VAT exemption for qualifying customers.

If you are unsure whether you qualify, please don’t hesitate to contact our team on 01992 610 434 — we’re happy to help.

Who Qualifies for VAT Relief?

You may be eligible for VAT relief if you have a long-term illness or disability.

For VAT purposes, you qualify if:

• You have a physical or mental impairment that has a long-term and substantial effect on your ability to carry out everyday activities

• You have a condition treated by the medical profession as a chronic illness (e.g. diabetes)

• You are terminally ill

Please note:

• You do not qualify if you are elderly but otherwise able-bodied

• Temporary conditions (e.g. broken bones or short-term injuries) do not qualify

You do not need to purchase the goods yourself — a family member, partner, or carer can buy on your behalf and still claim VAT relief.

What Products Qualify?

VAT relief generally applies to products that are:

• Designed specifically for disabled people or those with long-term illnesses

• Intended for personal or domestic use

This means the item must be for your own private use, not for business purposes.

How to Claim VAT Relief

Claiming VAT relief on your order is quick and simple:

1. Add your items to the basket and proceed to checkout

2. Enter your contact and delivery details

3. Complete the VAT Relief Declaration section before payment

4. Select “without VAT”

5. Choose your condition from the list (or select “Other” and enter it manually)

Once completed, VAT will be automatically removed from your order total.

VAT Relief for Charities

Registered charities may also qualify for VAT relief.

To apply:

• Select the charity VAT exemption option at checkout

• Enter your registered charity number

Telephone Orders

If you would prefer to place your order over the phone, our team can complete the VAT relief declaration with you.

Call us on 01992 610 434 and we’ll guide you through the process.

Important Information

• By claiming VAT relief, you are confirming that the information provided is true and accurate

• We are required to collect and retain your declaration to comply with HMRC regulations

• Misuse of VAT relief may result in penalties from HMRC

Need More Information?

If you are unsure whether you qualify, we recommend contacting HMRC directly or visiting their website for further guidance.

Alternatively, our team is always happy to help clarify any questions you may have.

Our VAT Relief Form can be found here.