Cancellations

If you wish to cancel your order, please notify us within 60 minutes of placing your order.

After this time, your order may already be processed for dispatch, and we may be unable to make changes or cancel it before shipping.

If an order is:

• Cancelled after dispatch

• Redirected

• Refused upon delivery

…an additional delivery or collection charge may apply, which may be deducted from your refund.

To request a cancellation, please contact our team as soon as possible.

Returns Policy (14-Day Returns)

We hope your purchase meets your expectations. However, if you are not completely satisfied, you may request a return within 14 days of receiving your item.

To be eligible for a return:

• You must notify us in writing (email or post) or via telephone within 14 days of delivery

• The item must be returned in a saleable condition

• The product should only be unpacked, inspected and tested, not used extensively

Unfortunately, we are unable to accept returns requested after the 14-day period.

Condition of Returned Items

All returned items must be:

• Clean and undamaged

• Free from scratches, marks, or signs of use beyond inspection

• Returned with all original parts and accessories

If a product is returned in a condition that is not resaleable, we reserve the right to:

• Deduct costs for repair or refurbishment

• Refuse the return in more serious cases

Packaging Requirements

Please retain all original packaging until you are certain you wish to keep your item.

• Items must be returned in packaging equivalent to how they were delivered

• If original packaging has been disposed of, a £20 replacement packaging fee will apply

• Inadequate packaging that results in damage may lead to deductions or claims

We strongly recommend:

• Using secure packaging

• Insuring your return during transit

Return Delivery & Collection

Due to the size and weight of many of our products, we recommend using our trusted courier collection service. Customers are responsible for the cost of return collection, including:

• Courier charges

• Customs fees (if applicable)

• Any associated taxes

If you chose to use your own return method - including bringing them back to our warehouse, there will be no additional return costs from us. 

Collection Costs:

• Powerchairs, Mobility Scooters & Riser Recliners: £55

• Walking Aids, Manual Wheelchairs & Ramps: £15

Responsibility for Returned Goods

While the item is in your possession, you are responsible for taking reasonable care of it.

When returning goods, you must ensure:

• The item is securely packaged

• It is correctly labelled

• Appropriate postage is applied

If items are damaged due to poor packaging or incorrect return arrangements, MobilityPlus reserves the right to recover associated costs.

Refunds

Once your return has been received and inspected:

• Refunds will be processed to your original payment method

• Any applicable deductions (e.g. collection fees, damage, missing packaging) will be applied

Need Help With a Return?

Our team is here to make the process as simple as possible. If you have any questions or would like us to arrange a collection, please get in touch:

Phone: 01992 610 434
Address: 8–10 Thorley Fields Business Park, Wood Street, Bishop’s Stortford, CM23 4TR

Opening Hours:

• Monday–Friday: 9:30am – 6:00pm

• Saturday: 10:00am – 4:00pm

Alternatively, use our contact form.